How to use this page
Look for the first few words of your message: on a laptop press Ctrl + F (Cmd + F on a Mac), on a phone use Find on page (or Find in page) in your browser’s menu. Names, dates, email addresses and numbers in the messages below are examples; yours show your own.
Two things are true for almost every message here:
- Nothing was charged. A scan or analysis that fails, or is refused, never uses your allowance. A payment that does not go through costs nothing.
- Your work is safe. Contacts, notes and briefs are saved as soon as you see Contact saved or Changes saved.
Did not find your message? Contact us with the exact words and what you tapped just before.
Signing in and your account
| Message | What it means | What to do |
|---|---|---|
| Enter your email address, like [email protected]. | The address is not complete. | Check for typos and missing parts. |
| Check the email address and try again. | The address was not accepted. | Check it and try again. |
| That code is wrong or has expired. Check the latest email, or send a new code. | A code works once and for one hour. Only the newest code counts. | Use the code from the latest email, or tap Send a new code. See The code or sign-in link does not work. |
| Enter the 6-digit code from the email. | Fewer than 6 digits were entered. | Type all 6 digits. |
| A code was just sent. Wait a minute before asking for a new one. | You can ask for a new code once a minute. | Wait for the countdown, and check your spam folder meanwhile. |
| We have sent too many emails for now. Wait a few minutes and try again. | Too many code emails were sent in a short time. | Wait a few minutes. See The sign-in code has not arrived. |
| Too many attempts. Wait a minute and try again. | Too many sign-in attempts came from your connection. On busy venue Wi-Fi, other people’s attempts count too. | Wait a minute, or switch to mobile data. |
| New accounts are paused right now. If you already have one, check the email address. | We are not accepting new accounts at the moment. | If you have an account, check you typed the same address. |
| The security check did not go through. Please try again. | The automatic check that keeps bots out did not pass. | Try again. |
| The security check could not load. Check your connection, or pause content blockers for this page, and try again. | The check could not start. | Check your connection, or pause your content blocker for Swops. |
| The security check is taking too long. Please try again. | The check took too long to finish. | Try again, ideally on a better connection. |
| Please complete the security check below, then try again. | The check needs a tap from you this time. | Tick the box shown, then try again. |
| This browser cannot run our security check. Please update it or try another browser. | Your browser is too old for the check. | Update it, or use another browser. |
| That link has expired or was already used. Request a new one below. | The sign-in link in the email no longer works. | Ask for a new code and type it in. |
| That sign-in link opened in a different app or browser than the one that asked for it. Use the 6-digit code from the same email instead, or request a new code below. | Common on iPhone: the link opens Safari, not the Swops app. | Type the 6-digit code from the email in the app instead. |
| That sign-in link didn’t work. Request a new code. | The link failed. | Ask for a new code. |
| This invite has expired. Ask Alex Morgan for a new one; you can still sign in. | Invitations last 14 days. | Ask the owner for a new invitation. See Join a team. |
| The invite is for [email protected]. Only that address can accept it. | You typed another address than the invited one. | Sign in with the invited address. |
| Add your name, or skip for now. | The name field is empty. | Type your name, or tap Skip for now. |
| Add your name. | The name field is empty. | Type your name. |
| We could not check your sign-in. Check your connection and try again. | Swops could not check your sign-in without a connection. You are still signed in. | Try again once you are connected. |
| We could not check your sign-in just now. Please try again in a moment. | The same, on our side. | Try again in a moment. |
| Could not load your account. | Swops could not open your account. | Tap Try again, and check your connection. |
| Your account was deleted. | Shown after you delete your account. | Signing in again with the same email starts a new, empty account. |
| We could not cancel the subscription with Stripe, so nothing was deleted. Please try again. | Deleting your account cancels your Solo subscription first, and that step failed. | Try again in a moment. |
| We could not finish deleting the account. Please try again. | Part of the deletion did not finish. | Try again: it finishes the rest. |
Scanning
| Message | What it means | What to do |
|---|---|---|
| That photo does not look like a business card. Nothing was charged. | Swops did not recognise a card or badge in the photo. | Retake it closer, in even light. See “That photo does not look like a business card”. |
| The AI service did not respond. Nothing was charged; please try again. | The service that reads cards had a hiccup. | Tap Try this photo again. |
| You can scan up to 60 cards an hour. Try again in 12 minutes, or enter the contact manually. | The fair-use limit of 60 card reads an hour. | Enter the contact manually, or wait. See “You can scan up to 60 cards an hour”. |
| AI is paused for a short while. Nothing was charged. Please try again later. | New AI work is paused for everyone for a while. | Enter contacts manually and scan later. |
| HEIC photos cannot be read. Retake the photo with the in-app camera, or upload a JPEG, PNG or WebP. | Your browser could not convert an iPhone HEIC photo. | Use Scan Card, or upload a JPEG. |
| Choose a photo of the card (JPG, PNG or HEIC). | The file is not a photo. | Pick a photo of the card. |
| Could not open the photo. Try a JPG or PNG. | Your phone could not open the file. | Take a new photo with Scan Card. |
| Upload a JPEG, PNG, WebP or HEIC photo. | The file type cannot be read. | Upload a JPEG, PNG or WebP. |
| The photo is empty. Take the photo again. | The file arrived empty. | Take the photo again. |
| The upload could not be read. Please try again. | The upload broke off. | Try again on a better connection. |
| Could not prepare the photo. Try again. | Your phone could not get the photo ready to send. | Try again, or restart the browser. |
| Already in this collection · no scan used | This person is already in the collection. The existing contact opens. | Nothing: the scan was given back. See “Already in this collection”. |
| Check this detail · it was hard to read on the card | The AI was unsure about this detail. | Compare it with the card and correct it if needed. See Check and correct a scanned contact. |
| You’ve used your scans | No scans are left in this workspace. | Add a top-up, choose a plan, or enter contacts manually. See Top-ups. |
| Choose a plan first | This workspace has no plan yet, or it has expired, for example after the free trial. | Tap View plans. |
| This collection is read-only | The current collection is archived, or the workspace’s access has ended. | Choose an active collection with the destination button on the Overview, restore the collection, or choose a plan. See Why a collection is read-only. |
| Choose or create a collection first. | This workspace has no collections at all. | Create a collection. See Create a collection. |
| Save your changes or discard them below. | You have unsaved changes on a contact. | Tap Save changes or Discard changes first. |
| Scan cards on your phone | The laptop layout has no scanning. | Scan on your phone, or add the contact by hand. |
More in A scan did not work.
Contacts and collections
| Message | What it means | What to do |
|---|---|---|
| Add a contact name before saving. | A contact needs a name. | Type a name, then save. |
| Add a collection name. | The collection name is empty. | Type a name. |
| This contact was not found. It may have been deleted. | The contact was deleted, or is in a workspace you are no longer in. | Tap Connections to go back. |
| Text selected. Use your device’s Copy action. | Your browser did not let Swops copy. The text is selected for you. | Use your phone’s or browser’s Copy. |
| That photo is empty. Try another one. | The attached file was empty. | Attach another photo. |
| Solo includes up to 3 private collections at a time. Archive one you have finished with to start a new one. | All 3 Solo collection slots are in use. | Archive a collection you have finished with. See How many collections you can have. |
| Your pass includes three shared collections, plus three with each renewal, and none are left. Archive and export any completed event; renew the Team Pass for three more, or choose Business for unlimited shared collections. | All the Team Pass collections are used. Archiving does not free one. | Renew the Team Pass for 3 more, or choose Business. See Renew a Team Pass. |
| Your free trial includes one private collection at a time. Archive it to start a new one, or choose Solo for up to 3 private collections. | The trial has one collection at a time. | Archive it, or choose Solo. |
| Your free trial includes one private collection at a time. Archive the other one before restoring this one. | Restoring would go over the trial’s limit. | Archive the other collection first. |
| Solo includes up to 3 private collections at a time. Archive another one before restoring this one. | Restoring would go over Solo’s limit. | Archive another collection first. |
| This collection is archived. Restore it to rename it. | Archived collections cannot be renamed. | Restore it first. See Rename, archive and restore a collection. |
| This collection is archived. Restore it to add or change contacts. | Archived collections are read-only. | Restore it, or save to another collection. |
| Read-only. You can view and export this collection. | The collection is archived, or the workspace is in its export-only period. | Export it, restore it, or choose a plan. |
| Your access period has ended. You can still view and export your collections, or choose a plan to continue. | The paid plan ended and the 30-day export window is running. | Export now, or choose a plan. See What happens when a plan ends. |
| Your access period has ended. You can still view and export this collection. | The same, for one collection. | As above. |
| Choose a plan to start adding contacts to Northline Group. | This workspace has no plan yet, or it has expired. | Choose a plan. |
| Choose a plan for this workspace to start using it. | The same: this workspace has no plan yet, or it has expired. | As above. |
Business analysis
| Message | What it means | What to do |
|---|---|---|
| Research did not complete. Your analysis was not used. Please try again. | The research could not finish. The analysis was given back. | Tap Try again · 1 analysis. See When research does not complete. |
| Research did not complete · no analysis used | The same, shown while the sheet was closed. | Open the contact and try again. |
| This is the short version: the full analysis could not finish this time, so your analysis was not used. Tap Research again for the full brief. | Only the quick look was saved. | Tap Research again for the full brief. |
| You can analyse up to 30 businesses an hour. Try again in 12 minutes. | The fair-use limit of 30 analyses an hour. | Wait the minutes shown. See “You can scan up to 60 cards an hour”. |
| Business analysis is not available right now because of a problem on our end. Nothing was charged. Please try again later. | Research is unavailable on our side. | Try again later. |
| Add a company name or website before researching. | Swops needs to know which business to research. | Add the company or website, save, then analyse. |
| Save the updated company details before researching. | You changed the company or website without saving. | Tap Save changes first. |
| This collection is read-only. You can still open saved reports. | New research needs an active collection that is not archived. | Open the saved brief, or restore the collection. |
| The saved brief could not be loaded. | The brief did not open. | Try again in a moment. |
| You’ve used your analyses | No analyses are left in this workspace. | Add a top-up, choose a plan, or wait for your next monthly allowance. See Top-ups. |
| This analysis is 3 months old. Businesses change: research again for the latest | A reminder that a brief is a dated snapshot. | Research again if you need the latest. See Research a business again. |
| Enter your company website first. | Draft from website needs your website. | Type your website. |
| Enter your company website, like example.com. | The website was not recognised. | Check the address. |
| We could not draft from that website. Check the address and try again, or fill it in yourself. | Swops could not draft your company context from the site. | Check the address, or fill the fields in by hand. See Add your company context. |
| You can draft company context 5 times a day. Try again tomorrow, or fill it in yourself. | The daily limit for drafts in this workspace. | Fill it in by hand, or try tomorrow. |
| Add your company name. | The company name is empty. | Type it. |
| Describe what you offer. | The “What you offer” field is empty. | Write a sentence or two. |
| This workspace is read-only. Choose a plan to change its company context. | The workspace is in its export-only period or has no plan. | Choose a plan. |
My card and follow-up emails
| Message | What it means | What to do |
|---|---|---|
| Add your name. | My card needs at least your name. | Type your name. |
| Enter a valid email address. | The email address is not complete. | Check it. |
| Enter a web address, like yourcompany.com. | The website was not recognised. | Check it. |
| Enter your LinkedIn address, like linkedin.com/in/yourname. | The LinkedIn address was not recognised. | Copy it from your LinkedIn profile. |
| That photo does not look like a business card. Try again, or fill in your details yourself. | Swops did not recognise a card in the photo. | Retake it closer, or type your details. |
| The AI service did not respond. Please try again, or fill in your details yourself. | The reading service had a hiccup. | Try again. |
| You can read your card up to 10 times a day. Fill in your details yourself, or try again later. | The daily limit for reading your own card. | Type your details. |
| You can read up to 60 cards an hour. Try again in 12 minutes, or fill in your details yourself. | The hourly card-read limit, which your scans count towards too. | Type your details, or wait. |
| The email sends your details from My card. Save My card with your name and email address first. | The follow-up email needs My card. | Tap Set up My card. See Set up My card. |
| Save My card with your name and email address first. | The same: the follow-up email needs My card. | As above. |
| Write your message first. | The message is empty. | Write a short message. |
| Available in Team Pass and Business workspaces. You can switch it on now; it only sends for cards scanned there. | You are in a space without Team Pass or Business. | Switch it on if you like: it sends only for scans in those workspaces. See When the follow-up email is sent, and when it is not. |
Teams
| Message | What it means | What to do |
|---|---|---|
| Add a workspace name. | The name is empty. | Type a name. |
| Choose Team Pass or Business to invite your team to Northline Group. | Invitations need an active Team Pass or Business. | Choose a plan first. |
| Your personal space is private. | Personal spaces are for one person. | Create a company workspace. See Create a company workspace. |
| [email protected] is already a member of this workspace. | That person is already in. | Nothing to do. |
| [email protected] already has an invite. Copy the invite link to share it again. | An invitation is already waiting. | Tap Copy link and send it yourself. |
| You can send up to 20 invitations a day from this workspace. Try again tomorrow, or copy the link of an invite you have already sent. | The daily invitation limit. | Share an existing link, or invite more tomorrow. |
| Team Pass includes 5 people, counting pending invitations. Business includes up to 10. | The team is full. | Remove a member, revoke an invitation, or choose Business. See Team size and seats. |
| Business includes 10 people, counting pending invitations. Remove a member or revoke an invitation to make space. | The team is full. | Remove a member or revoke an invitation. |
| Select the link below and copy it. | Your browser did not let Swops copy. | Copy the link from the field shown. |
| This invite was sent to [email protected]. Sign in with that email address to accept it. | You are signed in with another address. | Tap Sign out and use the invited address. See Join a team. |
| This invite has expired. Ask the workspace owner for a new one. | Invitations last 14 days. | Ask the owner to invite you again. |
| This workspace is full. Ask the owner to free a seat. | No seat is left. | Ask the owner. |
| Invite was not found. | The invitation was revoked, or the link is incomplete. | Ask the owner for a new invitation. |
| Only the owner of Northline Group can choose its plan. Your contacts and access stay as they are. | Members cannot buy or change the plan. | Ask the owner. |
| We could not cancel the subscription for this workspace with the payment provider, so nothing was deleted. Please try again. | Deleting cancels the subscription first, and that step failed. | Try again in a moment. |
| Workspace was not found. | The workspace was deleted, or you are no longer a member. | Switch to another space. |
Plans and payments
| Message | What it means | What to do |
|---|---|---|
| Checkout closed. Nothing was charged. | You closed the checkout before paying. | Choose the plan again when ready. |
| Checkout closed. If you completed the payment, it appears in your purchase history in a moment. | Swops could not confirm the payment yet. | Check Purchase history in a minute. |
| Payment did not go through. Nothing was charged. | The payment was declined or not completed, or the checkout could not start. | Try again, or use another payment method. |
| You appear to be offline. Nothing was charged. Check your connection and try again. | Swops could not reach the checkout. | Try again when connected. |
| The secure checkout could not be opened. Check your connection and try again. Nothing was charged. | The checkout did not load. | Check your connection or content blocker. |
| Payments are not available right now. Nothing was charged. | Payments are unavailable for the moment. | Try again later. |
| A payment for this workspace is still being processed. Try again in a few minutes. | Another payment for this workspace is going through. | Wait, then check Purchase history. |
| That plan is already active in Northline Group. | You already have this plan here. | Nothing to buy. |
| Your Business plan is active | You cannot move from Business to Team Pass in the middle of a period. | Cancel the renewal, then choose Team Pass later. See Change your plan. |
| Team Pass includes 5 people | The team is too big for a Team Pass. | Remove members, or choose Business. |
| Choose Solo, Team Pass or Business before adding a top-up. | There is no active Solo, Team Pass or Business here. | Choose a plan. See Top-ups. |
| Your Free scans allowance is empty. Top-ups need an active paid plan: choose Solo, Team Pass or Business to continue. | The trial scans are used up. | Choose a plan. |
| Only the owner of Corvia Sensors can add a top-up. Ask them to add one, or wait for your next included allowance. | Members cannot buy top-ups. | Ask the owner. |
| We could not update your subscription with the payment provider. Please try again. | The change did not reach the payment provider. | Try again in a moment. |
| We could not find the subscription for this workspace. Contact support. | Something is out of step on our side. | Contact us. |
| The invoice is not ready yet. Please try again in a few minutes. | The invoice is being prepared. | Try again in a few minutes. |
| There is no invoice for this payment. Link emailed you a receipt. | This payment has a receipt only. | Use the receipt from Link’s email. |
| We could not get the invoice from Stripe. Please try again. | Swops could not get the invoice just now. | Try again. |
| There is no receipt for this payment here. Link emailed you one. | The receipt is in your email. | Look for the email from Link. |
| The receipt is not ready yet. Please try again in a few minutes. | The receipt is being prepared. | Try again in a few minutes. |
| We could not get the receipt from Stripe. Please try again. | Swops could not get the receipt just now. | Try again. |
| An active plan is needed to use any allowance. Choose a plan to continue. | The workspace is not active, so its allowance cannot be used. | Choose a plan. |
| Choose a plan to start using this workspace. | A company workspace with no plan yet. | Tap Choose a plan. |
| Read-only until 14 Nov 2026. Export your collections or choose a plan to continue. | The paid plan ended; this is the 30-day export window. | Export, or choose a plan. See What happens when a plan ends. |
| This space has expired. Choose a plan to start again. | The space’s access has ended and its contacts were deleted. | Choose a plan to start again. |
| Renewal cancelled. Access continues until 14 Nov 2026. | You cancelled the renewal. The plan runs to the end of the paid period. | Nothing, or keep the subscription from Account. See Cancel or resume a subscription. |
More in The checkout did not finish.
Export
| Message | What it means | What to do |
|---|---|---|
| No contacts to export yet. | The collection or workspace is empty. | Add contacts first. |
| Export failed. Please try again. | The file was not created. | Try again. |
| Download failed. | The file did not download. | Try again, on a better connection if you can. |
See Export contacts to a CSV file.
Connection and general
| Message | What it means | What to do |
|---|---|---|
| You appear to be offline. Check your connection and try again. | Your phone or laptop could not reach Swops. | Check your connection. See Poor connection at the venue. |
| Something went wrong. Please try again. | An unexpected error. | Try again. |
| Something went wrong on our side. Please try again. | An error on our side. We are notified. | Try again in a moment. |
| That did not work. Something went wrong on this screen. We have been notified. | A screen failed to draw. | Tap Reload, or go to another screen. See Swops looks out of date, or a screen did not load. |
| A new version of Swops is ready. | An update is waiting. | Tap Reload when it suits you. |
| Turn your phone upright | Phones use Swops in portrait. | Turn your phone upright. See The screen looks wrong. |
| Contact was not found. | The item was deleted, or is not in your workspaces. Collections, workspaces, invitations and photos show the same kind of message. | Go back and open it again from the list. |