Swops support
Troubleshooting
When something does not work as expected, start here.
10 articles
- The camera does not openScan Card opens your phone’s own camera through the browser. When nothing happens, it is almost always a camera permission. How to check it, and a quick way round.
- A scan did not workThe messages the scan sheet can show, what they mean and what to do. A scan that fails never uses one of your scans.
- Poor connection at the venueSwops works online. What to do when the exhibition Wi-Fi gives up, and how to keep collecting contacts until the signal comes back.
- Swops looks out of date, or a screen did not load“A new version of Swops is ready.” means an update is waiting. How to load it on iPhone, Android and the laptop, and what to do when a screen shows “That did not work.”
- Cannot add Swops to the home screen on iPhoneNo “Add to Home Screen” in the menu? The usual reasons are a built-in browser, a hidden menu item or a private tab. Here is how to sort each one.
- A business analysis is taking longA quick look arrives within seconds and the full brief usually within a minute or two. You can close it and keep working. If it cannot finish, the analysis is given back.
- “You can scan up to 60 cards an hour”Swops has fair-use limits per hour and per day that a busy stand does not normally reach. What they are, what the messages mean and what to do meanwhile. Nothing is charged.
- The checkout did not finishClosed the checkout, lost the connection or saw an error while paying? How to tell whether you were charged, and what to do next.
- The screen looks wrongTurn your phone upright, a missing Scan button, the phone layout on a laptop, links that land on the Overview and other screens that look odd. What is going on and how to fix it.
- Error messages explainedThe messages Swops shows when something does not go to plan, grouped by area, with what it means and what to do. Search this page for the words you see.
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