“That code is wrong or has expired”
The full message is That code is wrong or has expired. Check the latest email, or send a new code. One of these is usually behind it:
- A typo. Check the six digits. Pasting the code, or letting your phone fill it in from the email, avoids slips: Swops continues by itself once it has six digits.
- An older email. Each new code replaces the one before. Open the newest email from Swops.
- More than an hour has passed. A code works for one hour.
- The code was already used. Each code signs you in once.
Tap Send a new code when the 60-second countdown ends, and use the code from that email.
The sign-in link in the email
The email also has a sign-in link. It only works in the browser that asked for the code. Opened anywhere else, Swops says one of these:
| Message | What to do |
|---|---|
| That sign-in link opened in a different app or browser than the one that asked for it. Use the 6-digit code from the same email instead, or request a new code below. | Go back to where you asked for the code and type it there. If it no longer works, send a new code. |
| That link has expired or was already used. Request a new one below. | Ask for a new code. |
| That sign-in link didn’t work. Request a new code. | Ask for a new code. |
Links in emails open Safari, not the home-screen app. In the app, type the code instead. The code screen there reminds you: Enter it here: the link in the email opens your browser, not this app. See Add Swops to your home screen.
The security check
Before a code is sent, a quick security check makes sure you are a person. Usually you never see it. When it goes wrong:
| Message | What to do |
|---|---|
| Please complete the security check below, then try again. | Tick the box that appears, then tap Email me a code (or Send a new code) again. |
| The security check could not load. Check your connection, or pause content blockers for this page, and try again. | Check your connection. Pause ad or content blockers, or a strict privacy setting, for app.swops.ai. |
| The security check is taking too long. Please try again. | Try again, ideally on a steadier connection. |
| The security check did not go through. Please try again. | Try again. If it keeps failing, try another browser. |
| This browser cannot run our security check. Please update it or try another browser. | Update your browser, or use another one. |
Other messages
| Message | What it means |
|---|---|
| Too many attempts. Wait a minute and try again. | Too many tries in a short time, from you or from others on the same network. Wait a minute. At a busy venue, switch to mobile data. |
| Enter the 6-digit code from the email. | Fewer than six digits were typed. |
| New accounts are paused right now. If you already have one, check the email address. | Swops is not taking new accounts for the moment. If you already have an account, a typo in the address can make it look new. Check the address you typed and try again. |
| You appear to be offline. Check your connection and try again. | Swops cannot reach the internet. Check Wi-Fi or mobile data. |
Still stuck?
Contact us with the address you sign in with and the message you see. Never send the code itself: nobody at Swops needs it.
No code at all? See The sign-in code has not arrived.