Swops support
Plans & billing
Plans, allowances, top-ups, renewals, invoices, VAT and cancelling.
16 articles
- Plans at a glanceThe free trial, Solo, Team Pass and Business side by side: price, allowance, people, collections, and what happens when each one ends.
- Choose a plan and payPick a plan in the app, check the review step, and pay in Stripe’s secure checkout without leaving Swops. Link emails your receipt.
- What uses a scan or an analysisA card read successfully uses one scan, and a new business analysis uses one analysis. Almost everything else is free, and failures are given back.
- Rollover and expiryHow long each allowance lasts, which one is used first, and how unused scans and analyses roll over on Solo and Business.
- Top-upsExtra scans or analyses for a busy period. One-time purchases, valid 12 months, for any workspace with an active paid plan.
- Renew a Team PassOne more payment of €119 adds 12 months to the same workspace, with a fresh 500 scans, 50 analyses and 3 more collections. Renewing early loses no time.
- Change your planMove from the free trial to Solo, from a Team Pass to Business, or from Business to a Team Pass, and what happens to your allowance each time.
- Monthly or yearly billingPay for Solo or Business monthly or yearly. A switch takes effect at your next renewal, with nothing charged today, and the allowance stays monthly.
- Cancel or resume a subscriptionCancel the renewal of Solo or Business in a few taps. You keep full access until the paid period ends, then have 30 days to view and export.
- Invoices and receiptsLink emails a receipt and an invoice for every payment. You can also download them any time from Purchase history in Swops.
- Update your payment methodChange the card that pays for Solo or Business with Manage payment method in Account, or at Link. A Team Pass and top-ups keep no card to update.
- Currency, VAT and sales taxSwops charges the same numbers in euros and US dollars. Euro prices include VAT; in dollars, any sales tax is added at checkout.
- Discount codesHave a code from Swops? Enter it in the secure checkout under Add promotion code. Codes work on plans, renewals and top-ups.
- RefundsWhen you can get money back, how to ask Link or Swops, and what a refund does to your plan and allowance.
- When a renewal payment failsIf Link cannot charge your card for a Solo or Business renewal, the workspace becomes export-only until the payment goes through. Update the card and full access comes back by itself.
- Who is Link, and why is it on my bill?Swops is sold through Link, an affiliate of Stripe. Link charges your card, collects VAT or sales tax, issues receipts and invoices, and handles payment support.
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