Swops support
Export & your data
CSV exports, how long things are kept, where data lives and your privacy rights.
8 articles
- Export contacts to a CSV fileDownload one collection, or every collection in a workspace, as a CSV file for Excel, Numbers, Google Sheets or your CRM. Free, for every member.
- What is in your CSV exportThe columns in order, how to open the file in Excel, Numbers or Google Sheets, and why some phone numbers start with an apostrophe.
- What happens when a plan endsPaid plans end with 30 days to view and export. The free trial has no such window. The timeline for each plan, the emails you get and what is deleted.
- Where your data is storedYour contacts, card photos and research are stored in the EU. AI and email providers in the United States work under EU safeguards. The full picture, and how it is protected.
- What the AI seesSwops uses AI for three jobs: reading cards, researching businesses and drafting your company context. Each job gets only what it needs. Contact names, emails and phone numbers never go to research.
- Privacy for the people you scanWhen you scan someone’s card, you decide how their details are used and Swops processes them for you. How to answer if someone asks to see, correct or delete their details.
- Card photos: what is kept and whereSwops keeps a smaller copy of each card photo with the contact, private to your workspace. Your own card photo for My card is never stored.
- Your data and your rightsSwops is responsible for your account data. What it holds about you, what you can do yourself in the app, and how to use your rights under the GDPR.
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